Support
Have a question about the Flexen app or need help with your account? Here you'll find all contact options and answers to the most common topics.
Contact
Send us an email at info@flexen.co. We usually respond within 48 hours on business days.
What to include in your request
So we can help you quickly, please tell us:
- App version (you'll find it in the app under Settings)
- Device and operating system (e.g. iPhone 15, iOS 18 or Samsung Galaxy S24, Android 15)
- Description of the issue — what did you do, what happened, what did you expect? Screenshots help.
Common topics
- Delete your account: You can delete your account directly in the app (Settings → Account → Delete account) or by email. Find all details on the Delete account page.
- Cancel your subscription: Subscriptions are handled entirely by Apple and Google. Cancel your subscription in your App Store account settings (iOS: Settings → Apple Account → Subscriptions) or in the Google Play Store (Profile → Payments & subscriptions → Subscriptions). Cancelling inside the Flexen app is not possible.
- Data export: Want a copy of your data? Email us at info@flexen.co from your registered email address — we'll compile your data for you.