Delete account
You can delete your Flexen account at any time — directly in the app or by email. Your data is deleted or anonymised in our active systems unless statutory retention obligations require longer storage.
How to delete your account in the app
- Open the Flexen app and sign in.
- Go to Settings → Account.
- Tap “Delete account”.
- Confirm the deletion in the confirmation dialog.
The deletion is started immediately and cannot be undone.
What gets deleted
Together with your account, we delete all associated data:
- Profile: email, username, display name, body data (height, weight, body fat), goals, and preferences
- Health data: steps and sleep data
- Nutrition data: meal logs, recipes, and fridge inventory
- Photos: all uploaded meal, recipe, and journal images
- Medication data: name, dosage, schedule, and intake history
- Journal: journal entries and mood data
- Training: training plans, exercises, weight history, and water tracking
- AI chats: all chat histories
- Friends data: friendships and activity snapshots — on both sides
- Login: your user account including sign-in credentials
Retention and Backups
We may retain consent records, security logs, and purchase-related records where this is required to meet legal obligations or defend legal claims. Backups are overwritten within 30 days at the latest.
Deletion without app access
No longer have access to the app? Send us an email at info@flexen.co — from the email address your account is registered with. We process your request within 30 days at most.
Important: cancel your subscription separately
Deleting your account does NOT cancel your subscription. Subscriptions are handled entirely by Apple and Google — cancel an active subscription separately in your App Store account settings (iOS) or in the Google Play Store (Android), ideally before deleting your account.
Questions?
You can find more about how we process your data in our Privacy Policy. If you have questions, our Support is happy to help.